Guest Service Representative

RAINMAKER TEAM LLC; Brighton (KY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Hyatt travel discounts

Team-focused environment

Growth opportunities within Hyatt品牌

Job summary

Hyatt Place Lexington is seeking a Guest Service Representative to warmly welcome guests, manage check-ins/outs, and provide information about local attractions. This on-site role emphasizes hospitality, multitasking, and professional communication in a fast-paced hotel environment.

The GSR will coordinate with Housekeeping and Maintenance to ensure room readiness, handle payments, and support breakfast service while upholding safety and brand standards.

Qualifications

• Strong customer service skills and a genuine passion for hospitality.
• Professional communication skills, both in person and over the phone.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency; experience with hotel systems is a plus.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Complete check-in, check-out, and reservation processes accurately.
• Provide information about hotel amenities and local attractions.
• Handle guest inquiries and requests with empathy and urgency.
• Process payments, verify identification, and maintain records.
• Monitor lobby and public areas for cleanliness and welcome.
• Assist with breakfast area and light food prep as applicable.
• Support market sales and beverage service for guests.
• Coordinate with Housekeeping and Maintenance to ensure readiness.
• Follow safety, security, and brand standards.
• Support teammates and maintain a guest-focused environment.

Skills

Customer service

Communication

Multitasking

Hospitality mindset

Tools

Hotel management systems

Job description

Guest Service Representative

About the Role

The Guest Service Representative (GSR) is the face of Hyatt Place Lexington, responsible for creating a welcoming, efficient, and memorable experience for every guest. This position combines front desk operations, guest engagement, problem‑solving, and light food‑and‑beverage support in alignment with Hyatt’s service philosophy of care and hospitality.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure

• Complete check‑in, check‑out, and reservation processes with accuracy and efficiency

• Provide clear, helpful information about hotel amenities, local attractions, and property services

• Handle guest inquiries, concerns, and requests with empathy, urgency, and accountability

• Process payments, verify identification, and maintain accurate records

• Monitor lobby and public areas to ensure a clean, welcoming environment

• Prepare and maintain Gallery Kitchen items (as applicable), including stocking, light food prep, and ensuring breakfast area cleanliness

• Assist with market sales, beverage service, and other guest‑facing amenities

• Coordinate with Housekeeping and Maintenance to ensure room readiness and resolve issues promptly

• Follow all safety, security, and brand standards

• Support teammates and contribute to a positive, guest‑focused work environment

Qualifications

• Strong customer service skills and a genuine passion for hospitality

• Professional communication skills, both in person and over the phone

• Ability to multitask in a fast‑paced environment

• Basic computer proficiency; experience with hotel systems is a plus

• Dependability, punctuality, and strong attention to detail

• Ability to stand for extended periods and lift up to 25 lbs

• Flexible availability, including weekends and holidays

What We Offer

• Competitive pay

• Hyatt travel discounts

• Supportive leadership and a team‑focused environment

• Opportunities for growth within the hotel and Hyatt brand

Work Environment

Guest Service Representatives are expected to maintain a polished, professional presence in the lobby, demonstrate proactive guest care, and collaborate closely with Housekeeping, Maintenance, and Management to ensure a seamless guest experience.