Front Desk Associate

Residence Inn Union Centre; West Chester Township (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Holiday pay

Vacation pay

Travel discounts

Job summary

Residence Inn Union Centre in West Chester Township, OH is seeking a Full-time Front Desk Associate. You will welcome guests, manage check-in/check-out, and handle requests with care and attention to detail.

Responsibilities include resolving guest issues, promoting hotel services, upselling amenities, and maintaining accurate accounts through proper cash handling. A flexible weekend schedule is required and hotel experience is preferred.

Qualifications

• One year of hotel experience preferred.
• Strong customer service skills and reliability.
• Flexible schedule, including weekends.

Responsibilities

• Greet and assist guests at front desk during arrival and departure.
• Address guest requests, recommendations, and special touches throughout stay.
• Resolve guest challenges and upsell hotel services and amenities.
• Review property management system data and follow cash handling procedures to maintain accurate guest accounts.

Skills

Customer service

Guest relations

Cash handling

Communication

Job description

Are you Friendly, Authentic, Caring, and Thoughtful? If you said YES to all 4 of these then we are looking for you!!!

We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations, and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities, and upsells products to the guests.

Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

One year of Hotel experience preferred.

Job Types: Full-time

Pay: $15.50 - $16.00 per hour based on experience