Front Desk Agent

Hyatt Centric Congress Avenue Austin; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt Centric Congress Avenue Austin is seeking a Front Desk Agent to deliver exceptional guest service in the heart of downtown Austin. You will handle check-ins and check-outs, process payments, verify guest billing, and assist guests with reservations and requests with a warm, professional approach.

We offer comprehensive benefits including medical, dental, vision, disability, life insurance, a generous 401(k) match, paid holidays and paid time off, plus access to an Employee Assistance

Qualifications

• Guest service excellence and hospitality mindset required.
• Cash handling and basic billing understanding preferred.

Responsibilities

• Process check-ins/outs efficiently and accurately.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and requests in a friendly, timely manner.

Job description

Description

Front Desk Agent

About Us

A new chapter is beginning at Hyatt Centric Congress Avenue Austin and Peachtree Group!
Located in the heart of downtown, our hotel places guests and our team at the center of everything that makes Austin unforgettable.
We’re looking for talented, hospitality-driven individuals ready to bring great energy, fresh ideas, and authentic Austin spirit to every guest experience.

Job Overview

The Front Desk Agentis responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Peachtree Group is an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.