Front Desk Agent

Peachtree Group; Austin (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group, in partnership with Hyatt Centric Congress Avenue Austin, seeks a Front Desk Agent to welcome guests and manage check-ins/outs with a friendly, professional approach. You will handle payments, verify billing, and assist guests with reservations and requests while upholding brand standards and creating a warm first impression.

Join a downtown Austin property committed to guest satisfaction, energy, and authentic local spirit, with a comprehensive benefits package and

Responsibilities

• Processing check-ins and check-outs for guests.
• Securing payment and verifying/adjusting billing.
• Assisting guests with reservations and requests in a friendly, professional manner.

Job description

Front Desk Agent

Hyatt Centric | Austin, TX

About Us

A new chapter is beginning at Hyatt Centric Congress Avenue Austin and Peachtree Group!
Located in the heart of downtown, our hotel places guests and our team at the center of everything that makes Austin unforgettable.
We’re looking for talented, hospitality-driven individuals ready to bring great energy, fresh ideas, and authentic Austin spirit to every guest experience.

Job Overview

The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Peachtree Group is an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.