Guest Services Representative - Porsche North Miami

Holman; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury-D

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman is seeking a Guest Services Representative at Porsche North Miami to provide exceptional customer service and administrative support. You will be the first contact for visitors, answer calls, greet clients, and route inquiries to the appropriate department.

The role requires at least 1 year in customer service or front desk, strong communication, and a professional, friendly demeanor. A full-time schedule with possible weekend work is offered with comprehensive benefits.

Qualifications

• Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
• Strong communication skills and a professional appearance.
• Friendly and engaging demeanor.
• Ability to listen carefully and retain information accurately.
• Excellent interpersonal skills, both in person and on the phone.
• Team-oriented, flexible, and able to multitask effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for visiting customers, employees, and vendors.
• Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
• Greet clients and visitors, ensuring proper check‑in procedures are followed.
• Deliver exceptional customer service by embodying Holman’s mission and values.
• Direct customers to the appropriate department: sales, service, or parts.
• Engage with customers to understand their automotive needs and provide basic information for general inquiries.
• Assist in planning meetings and booking rooms.
• Handle administrative tasks such as processing invoices, purchase orders, and mail.
• Support departmental projects and perform general clerical duties without disrupting call flow.
• Ensure compliance with data protection policies.
• Perform other duties and special projects as assigned.

Skills

Customer service

Front desk

Administrative support

Communication skills

Multitasking

Attention to detail

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Porsche North Miami is looking for a Guest Services Representative to join their team and the Holman family. This role is essential in delivering exceptional customer service while providing administrative support across various departments.

This is a full-time position. We are seeking candidates who are available seven days a week, including evenings. A consistent 40‑hour schedule will be created, and if weekend coverage is required, the team member will receive a scheduled day off during the week.

What will you do?

• Serve as the first point of contact for visiting customers, employees, and vendors.
• Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
• Greet clients and visitors, ensuring proper check‑in procedures are followed.
• Deliver exceptional customer service by embodying Holman’s mission and values.
• Direct customers to the appropriate department: sales, service, or parts.
• Engage with customers to understand their automotive needs and provide basic information for general inquiries.
• Assist in planning meetings and booking rooms.
• Handle administrative tasks such as processing invoices, purchase orders, and mail.
• Support departmental projects and perform general clerical duties without disrupting call flow.
• Ensure compliance with data protection policies.
• Perform other duties and special projects as assigned.

What are we looking for?

• Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
• Strong communication skills and a professional appearance.
• Friendly and engaging demeanor.
• Ability to listen carefully and retain information accurately.
• Excellent interpersonal skills, both in person and on the phone.
• Team-oriented, flexible, and able to multitask effectively.
• Strong organizational skills and attention to detail.

#LI-JV1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $23.40 USD per hour.

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact [e-mail]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.