Guest Experience Specialist - Front Desk & Admin

National Title Group; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

National Title Group in Dallas is seeking a friendly front desk receptionist to greet clients and support the escrow team with administrative tasks. You will be the first impression for visitors, balance hospitality with efficiency, and help keep the office operations running smoothly in a busy team environment.

Ideal candidates are detail-oriented, organized, and able to multitask in a fast-paced setting while maintaining a warm, professional demeanor.

Qualifications

• Positive, professional, and friendly demeanor with a strong focus on customer service.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Prior office, administrative, or title industry experience a plus, but not required.

Responsibilities

• Warmly greet clients and visitors, offering a professional, welcoming experience
• Escort clients to meeting rooms and assist with hospitality needs
• Answer and route calls on a multi-line phone system with professionalism and accuracy
• Manage a busy office calendar and assist with scheduling needs
• Receive and distribute mail and packages promptly
• Maintain office appearance, order supplies, and manage inventory (including kitchen and meeting supplies)
• Provide light administrative support to escrow teams as needed

Skills

Customer service

Organization

Communication

Hospitality

Tools

Microsoft Office

Job description

National Title Group in Dallas is seeking a friendly front desk receptionist to greet clients and support the escrow team with administrative tasks. You will be the first impression for visitors, balance hospitality with efficiency, and help keep the office operations running smoothly in a busy team environment.

Ideal candidates are detail-oriented, organized, and able to multitask in a fast-paced setting while maintaining a warm, professional demeanor.