Guest Experience Agent

DG Hotel Operations, LLC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pacific Hospitality Group in Dallas, TX is seeking a Front Desk Agent to greet guests, check in/out, provide information on amenities and local attractions, and ensure a seamless first impression.

The role requires strong communication, friendliness, and the ability to coordinate with housekeeping and other departments to meet guest needs. Flexible shifts including evenings and weekends are expected.

Qualifications

• Guest services experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Provide information on hotel amenities, local attractions, and dining options.
• Respond to guest inquiries promptly and professionally.
• Coordinate with housekeeping and maintenance to fulfill guest needs.
• Maintain accurate records of guest interactions using hotel management software.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Teamwork

Education

High school diploma

Tools

PMS software

Phone system

Job description

Pacific Hospitality Group in Dallas, TX is seeking a Front Desk Agent to greet guests, check in/out, provide information on amenities and local attractions, and ensure a seamless first impression.

The role requires strong communication, friendliness, and the ability to coordinate with housekeeping and other departments to meet guest needs. Flexible shifts including evenings and weekends are expected.