Guest Experience Specialist - Front Desk (24/7)

Lightwell Hotel & Spa; Hood River (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision (eligible per

Job summary

Lightwell Hotel + Spa in Hood River, OR is seeking friendly Front Desk Agents to provide exceptional guest service, check guests in/out, answer calls, and assist with guest needs. The role offers both full-time and part-time shifts on a 24/7 desk.

Ideal candidates have strong communication, are detail-oriented, team players, and comfortable multitasking in a fast-paced hospitality environment. Perks include paid time off, health benefits, 401(k) with match, employee and hotel discounts, and

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Genuine passion for hospitality and helping people.
• Team-oriented individual.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and other computer programs.
• Paid time off.
• Medical, Dental, Vision (eligible per company policy).
• 401(k) and matching.
• Employee discounts.
• Hotel discounts at sister properties.
• Monthly parking stipend (eligible per company policy).

Responsibilities

• Greet and check in guests in a friendly and efficient manner
• Answer phone calls and respond to guest inquiries
• Handle guest requests and resolve any issues promptly
• Uphold the standards of hospitality and company procedures
• Maintain a clean and organized front desk area
• Work all scheduled shifts - Must be able to work weekends
• Willing to cross-train with other departments
• Assist with other duties as needed

Skills

Customer service

Communication skills

Teamwork

Multitasking

Hospitality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lightwell Hotel + Spa in Hood River, OR is seeking friendly Front Desk Agents to provide exceptional guest service, check guests in/out, answer calls, and assist with guest needs. The role offers both full-time and part-time shifts on a 24/7 desk.

Ideal candidates have strong communication, are detail-oriented, team players, and comfortable multitasking in a fast-paced hospitality environment. Perks include paid time off, health benefits, 401(k) with match, employee and hotel discounts, and