Front Office Supervisor — Guest Experience Leader

OTH Hotels Resorts; Youngstown (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

OTH Hotels Resorts in Youngstown is seeking a Front Office Supervisor to oversee front desk operations, assist the Front Office Manager, and ensure guests receive exceptional service. The role requires supervising front desk agents, concierge, and bell staff, coordinating check-ins/outs, and maintaining brand standards.

This on-site position involves night, weekend, and holiday shifts, frequent guest interaction, and collaboration with housekeeping and other departments to sustain a smooth,

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Experience in hotel front desk or hospitality operations; supervisory experience preferred.

Responsibilities

• Lead and supervise front desk agents, concierge, and bell staff.
• Create and manage staff schedules and shift coverage.
• Train new employees and provide ongoing coaching and support.
• Monitor staff performance and enforce hotel policies and procedures.
• Ensure consistent application of brand standards across the team.
• Ensure smooth and efficient check-in and check-out processes.
• Handle VIP arrivals and special guest requests.
• Resolve guest complaints promptly and professionally.
• Maintain high levels of guest satisfaction and service recovery excellence.
• Oversee daily front office operations and workflow.
• Ensure accurate room assignments and availability updates.
• Monitor reservations, cancellations, and no-shows.
• Coordinate closely with housekeeping to ensure room readiness.
• Prepare operational reports including occupancy, revenue, and guest feedback.
• Maintain accurate records and front office documentation.
• Ensure billing accuracy and manage cash and credit transactions.
• Support audit and compliance requirements.
• Act as a liaison between departments including housekeeping, maintenance, and sales.
• Conduct shift briefings and ensure clear communication across teams.
• Support smooth operational flow through effective information sharing.

Skills

Front desk supervision

Team leadership

Guest relations

Scheduling

Staff training

Communication

Problem solving

Brand standards

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Opera PMS

Fidelio

Job description

OTH Hotels Resorts in Youngstown is seeking a Front Office Supervisor to oversee front desk operations, assist the Front Office Manager, and ensure guests receive exceptional service. The role requires supervising front desk agents, concierge, and bell staff, coordinating check-ins/outs, and maintaining brand standards.

This on-site position involves night, weekend, and holiday shifts, frequent guest interaction, and collaboration with housekeeping and other departments to sustain a smooth,