Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Westerville (OH); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term dis

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Job summary

Renaissance Westerville Hotel, operated by Concord Hospitality Enterprises, is hiring Front Desk Agents. The role involves welcoming guests, handling check-ins/outs, and delivering top-tier service to ensure a memorable stay.

Positions include both part-time and full-time hours with starting pay at $16 per hour. A friendly, professional demeanor and strong customer-service mindset are essential for success in this fast-paced hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Interpersonal communication

Hospitality experience

Education

High school diploma

Job description

Renaissance Westerville Hotel, operated by Concord Hospitality Enterprises, is hiring Front Desk Agents. The role involves welcoming guests, handling check-ins/outs, and delivering top-tier service to ensure a memorable stay.

Positions include both part-time and full-time hours with starting pay at $16 per hour. A friendly, professional demeanor and strong customer-service mindset are essential for success in this fast-paced hotel environment.