Guest Experience Specialist – Front Desk

The Inn at Stonecliffe; Wesley Chapel (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily pay

Health insurance options

401k match

Paid Time Off

Holiday pay

Pet insurance

Employee assistance program

Discounts on events

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our front desk team. The role focuses on warm, personalized guest interactions, delivering outstanding service across all touchpoints and assisting with lobby activations and daily operations.

Ideal candidates bring at least one year in front desk operations and strong communication skills. This full-time on-site position offers a supportive workplace and opportunities for growth within SHG.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Excellent communication skills in writing and speaking.

Responsibilities

• Greets guests upon arrival with personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs to rooms and check-ins; answer phones promptly with a smile.
• Maintain cash handling and report cash over/shorts to management.
• Keep front desk area clean and organized; assist with lobby activation.

Skills

Front desk operations

Guest service

Communication

Basic computer skills

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our front desk team. The role focuses on warm, personalized guest interactions, delivering outstanding service across all touchpoints and assisting with lobby activations and daily operations.

Ideal candidates bring at least one year in front desk operations and strong communication skills. This full-time on-site position offers a supportive workplace and opportunities for growth within SHG.