Guest Experience Specialist — Front Desk

Courtyard by Marriott Wayne NJ; Wayne (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Discounted room rates

Training opportunities

Career development

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure at our Wayne, NJ location. You will greet guests, handle requests, process payments, and help create memorable stays with a proactive and friendly approach.

Responsibilities include addressing guest concerns promptly, maintaining high service standards, and staying informed about hotel programs and offers.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure at our Wayne, NJ location. You will greet guests, handle requests, process payments, and help create memorable stays with a proactive and friendly approach.

Responsibilities include addressing guest concerns promptly, maintaining high service standards, and staying informed about hotel programs and offers.