Guest Experience Specialist - Front Desk

Remington Hospitality; Linthicum (MD); On-site; USD 34,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate to warmly welcome guests, check them in and out promptly, and assist with pre-registration and blocking of reservations. You will post charges accurately, manage cash handling, and maintain knowledge of rates, discounts, and cancellation procedures.

Proficiency with front office systems is expected for smooth daily operations. Responsibilities include reviewing reservations with special requests, blocking rooms, and processing same-day

Qualifications

• Greet guests cordially and handle check-in/out efficiently.
• Assist with pre-registration and blocking of reservations as needed.
• Post all charges accurately using the Front Office system or manual processes.
• Manage cash handling including cash, checks and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.

Responsibilities

• Greet and communicate cordially with guests and manage efficient check-in/out.
• Accurately post charges and handle daily transactions.
• Maintain familiarity with Front Office systems and procedures.
• Process cash, checks and card payments securely.
• Review bookings, apply rate policies, and accommodate requests.
• Handle cancellations and relocation procedures when needed.

Skills

Guest communication

Cash handling

Reservation blocking

Check-in/out processes

Billing posting

Cancellation procedures

Tools

Front Office System

Job description

Remington Hospitality is seeking a Front Desk Associate to warmly welcome guests, check them in and out promptly, and assist with pre-registration and blocking of reservations. You will post charges accurately, manage cash handling, and maintain knowledge of rates, discounts, and cancellation procedures.

Proficiency with front office systems is expected for smooth daily operations. Responsibilities include reviewing reservations with special requests, blocking rooms, and processing same-day