Guest Experience Specialist, Front Desk

Remington Hospitality; Romulus (MI); On-site; USD 17,908 - 24,796; Full time

Job summary

Remington Hospitality is seeking a customer-focused Front Desk Clerk to greet guests, check them in and out, and assist with pre-registration and reservations. You will post charges, handle payments, and maintain up-to-date knowledge of front office systems and hotel policies.

Ideal candidates will have excellent communication skills, experience with reservations and same-day bookings, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience handling guest check-in and check-out processes.
• Ability to manage cash and process payments accurately.
• Familiarity with reservations and same-day bookings.
• Knowledge of hotel rates, discounts, and policy procedures.
• Ability to navigate front office systems efficiently.

Responsibilities

• Greet guests and check them in and out professionally.
• Assist in pre-registration and blocking reservations.
• Post charges accurately and promptly.
• Maintain knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Take same-day reservations quickly.
• Follow cancellation and relocation procedures.

Skills

Guest check-in/check-out

Cash handling

Reservations management

Communication skills

Rates and discounts knowledge

Education

High School Diploma or equivalent

Tools

Front Office software

Job description

Remington Hospitality is seeking a customer-focused Front Desk Clerk to greet guests, check them in and out, and assist with pre-registration and reservations. You will post charges, handle payments, and maintain up-to-date knowledge of front office systems and hotel policies.

Ideal candidates will have excellent communication skills, experience with reservations and same-day bookings, and the ability to manage multiple tasks in a fast-paced environment.