Guest Experience Specialist – Front Desk & Reservations

Remington Hospitality; Buffalo (NY); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to greet guests, check them in and out, assist with pre-registration, and block reservations as needed. The role requires accurate handling of charges and cash, familiarity with front office systems, and the ability to manage daily transactions efficiently.

Knowledge of hotel rates, discounts, cancellation procedures and relocation procedures will be essential.

Qualifications

• Greet and check guests in/out promptly and professionally.
• Handle charges accurately and post them to guest accounts.
• Know front office procedures and daily transactions inside/outside the system.
• Manage cash, checks and credit card payments from guests.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Know how to post all charges accurately and promptly.
• Handle cash, checks and card payments with accuracy.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Front Office Operations

Cash Handling

Reservation Management

Guest Service

Rate & Discounts Knowledge

Tools

PMS (Front Office System)

Job description

Remington Hospitality is seeking a front desk professional to greet guests, check them in and out, assist with pre-registration, and block reservations as needed. The role requires accurate handling of charges and cash, familiarity with front office systems, and the ability to manage daily transactions efficiently.

Knowledge of hotel rates, discounts, cancellation procedures and relocation procedures will be essential.