Guest Experience Specialist — Front Desk

Aimbridge Hospitality; Tinton Falls (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

PTO

Employee Assistance Program

401(k)

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate requests at our New Jersey property. You will be the face of the hotel, ensuring a seamless and inviting experience from arrival to departure.

Role requires friendly, proactive service, familiarity with hotel software, and proficiency with Microsoft Office. If you love turning first impressions into lasting memories, this is your moment to shine.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel or related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate requests at our New Jersey property. You will be the face of the hotel, ensuring a seamless and inviting experience from arrival to departure.

Role requires friendly, proactive service, familiarity with hotel software, and proficiency with Microsoft Office. If you love turning first impressions into lasting memories, this is your moment to shine.