Guest Experience Specialist – Front Desk

Courtyard Kodak Sevierville; Tennessee; On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Dental

Vision

Life Insurance

Critical Illness

Hospital

FSA

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Daily Pay (ZayZoon)

Telehealth MDLIVE

Job summary

Courtyard Kodak Sevierville is seeking a friendly Front Desk Agent to warmly greet guests, check them in/out, and provide outstanding service at the front desk. You will handle registrations, billing, and reservations, deliver local information, and collaborate with team members to ensure a smooth guest experience in a welcoming, hotel-focused environment.

Excellent communication, multitasking, and a positive attitude are essential to succeed in a fast-paced hotel setting, with opportunities to

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Job description

Courtyard Kodak Sevierville is seeking a friendly Front Desk Agent to warmly greet guests, check them in/out, and provide outstanding service at the front desk. You will handle registrations, billing, and reservations, deliver local information, and collaborate with team members to ensure a smooth guest experience in a welcoming, hotel-focused environment.

Excellent communication, multitasking, and a positive attitude are essential to succeed in a fast-paced hotel setting, with opportunities to