Front Desk Agent - Guest-Driven Growth, Daily Pay, Perks

TownePlace Suites Knoxville Cedar Bluff; Knoxville (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Voluntary benefits

401(k) match

Travel discounts

Referral bonuses

Telehealth

Daily pay

Team culture

Job summary

TownePlace Suites Knoxville Cedar Bluff seeks a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with accuracy and courtesy.

In this role, you will verify billing, provide local recommendations, and address guest inquiries while maintaining brand standards and a welcoming atmosphere. This is a team-oriented, guest-focused position perfect for someone who enjoys hospitality and fast-paced environments.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings (amenities, room categories, packages).
• Build strong relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Job description

TownePlace Suites Knoxville Cedar Bluff seeks a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with accuracy and courtesy.

In this role, you will verify billing, provide local recommendations, and address guest inquiries while maintaining brand standards and a welcoming atmosphere. This is a team-oriented, guest-focused position perfect for someone who enjoys hospitality and fast-paced environments.