Guest Experience Specialist (Front Desk)

Autocamp; Surfside (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group seeks a dynamic Guest Service Representative to join our team at the front desk in Surfside, Florida. You will greet guests, coordinate arrivals, assist VIPs, handle calls, and support a smooth check-in/out process with a focus on hospitality and accuracy.

The role requires at least one year in Front Desk operations and a solid High School education. We offer a comprehensive benefits package and opportunities for growth within our expanding portfolio.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and prepares welcome amenities.
• Escort VIPs to rooms and checks them in prior to arrival.
• Answer telephone promptly and assist or transfer calls.
• Handle cash with proper cash handling procedures and report discrepancies to management.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow procedures when handling guest PII data.

Skills

Basic computer skills

Verbal and written communication

Guest service excellence

Education

High School diploma

Front Desk Operations experience

Job description

Schulte Hospitality Group seeks a dynamic Guest Service Representative to join our team at the front desk in Surfside, Florida. You will greet guests, coordinate arrivals, assist VIPs, handle calls, and support a smooth check-in/out process with a focus on hospitality and accuracy.

The role requires at least one year in Front Desk operations and a solid High School education. We offer a comprehensive benefits package and opportunities for growth within our expanding portfolio.