Guest Experience Specialist - Front Desk

First Chair Destinations; Steamboat Springs (CO); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with Company Match

PTO & Holidays

Paid Flexible Time Off

Job summary

First Chair Destinations in Steamboat Springs is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners. You will handle phone calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards.

You’ll coordinate with maintenance and housekeeping, verify unit availability for vendor visits, and identify owner leads to support business growth.

Qualifications

• Experience in hotel, hospitality, vacation, or similar industry preferred.
• Minimum 1 year in administrative or customer service roles is a bonus.
• Excellent time management; able to switch tasks and handle interruptions.
• Tech-savvy; comfortable with digital systems and various software platforms.
• Frequent travel between worksites; reliable personal transportation is essential.
• Dependable, self-motivated, and able to work independently within a team.
• Strong communication skills, both online and in person, with a positive company representation.

Responsibilities

• Serve as first point of contact for guests, vendors, and owners at a local management office.
• Handle incoming calls, emails, and chats daily; address reservations questions and concerns.
• Assist with maintenance and housekeeping ticket creation and delegation.
• Verify unit availability for scheduling visits by vendors or realtors.
• Meet company standards for guest satisfaction, accuracy, efficiency, and inquiry conversion.
• Identify owner leads from walk-ins or calls and pass to Business Development.
• Maintain open communication with internal support teams; support diverse daily tasks.
• Other duties as assigned in a dynamic hospitality environment.

Skills

Hospitality experience

Administrative experience

Time management

Tech savvy

Reliable transportation

Dependable and proactive

Independent worker

Clear communication

Tools

CRM systems

Mobile apps & platforms

Job description

First Chair Destinations in Steamboat Springs is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners. You will handle phone calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards.

You’ll coordinate with maintenance and housekeeping, verify unit availability for vendor visits, and identify owner leads to support business growth.