Free Ski Pass Guest Experience Specialist (Seasonal)

Alterra Mountain Company; Steamboat (AZ); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Free Alterra Mountain Pass

IKON Pass for eligible employees

Discounts on gear and services

Medical, dental, vision insurance

401(k) with company match

Job summary

Steamboat Ski & Resort Corporation is seeking a friendly, guest-focused front desk associate to greet guests, check them in/out, and provide directions. You will manage reservations using our resort software and coordinate with multiple departments to ensure a seamless guest experience.

The role requires at least 2 years in a customer-facing position, strong English communication, and a passion for hospitality.

Qualifications

• Minimum 2 years of prior work history/education in a hospitality or guest-facing role.
• Ability to communicate clearly in English, both verbally and in writing.
• Excellent interpersonal skills and a commitment to service excellence.

Responsibilities

• Greet guests/owners, register them, and provide directions.
• Handle multiple phone lines and route inquiries to appropriate departments.
• Post transactions, assist with check-in/check-out, and manage walk-in reservations.
• Collaborate with departments to ensure smooth guest experiences.

Skills

Guest services

Customer service

English fluency

Communication

Education

High school diploma or GED

Tools

Reservation system

Guest management software

Job description

Steamboat Ski & Resort Corporation is seeking a friendly, guest-focused front desk associate to greet guests, check them in/out, and provide directions. You will manage reservations using our resort software and coordinate with multiple departments to ensure a seamless guest experience.

The role requires at least 2 years in a customer-facing position, strong English communication, and a passion for hospitality.