Seasonal Front Desk & Guest Relations Specialist

First Chair Destinations; Steamboat Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO & Holidays

Paid Flexible Time Off

Paid Sick Leave

Job summary

The Lodge at Steamboat, operated by First Chair Destinations, seeks a Seasonal Front Desk Specialist in Steamboat Springs, CO. You will be the primary contact for guests, vendors, and owners, handling calls, emails, and chats to resolve reservations questions while maintaining high satisfaction.

You will coordinate with maintenance and housekeeping to verify unit availability and support business growth. Ideal candidates have 1+ year in hospitality or admin roles, excellent time management, and

Qualifications

• Experience in hotel or hospitality industry preferred.
• Minimum 1 year in administrative or customer service role.
• Excellent time management and ability to switch tasks.
• Tech-savvy with experience using digital systems and apps.
• Reliable transportation essential for travel between worksites.
• Punctual and self-motivated, able to work independently.

Responsibilities

• Be the first point of contact for guests, vendors, and owners.
• Answer phone calls, emails, and chats daily.
• Assist with maintenance and housekeeping tickets.
• Verify unit availability for scheduling.
• Meet company standards for guest satisfaction and reservations.
• Identify owner leads and relay to Business Development Rep.
• Build relationships with internal teams.
• Other duties as assigned.

Skills

Customer service

Time management

Tech-savvy

Independent work

Communication

Tools

CRM software

Mobile apps

Office tools

Job description

The Lodge at Steamboat, operated by First Chair Destinations, seeks a Seasonal Front Desk Specialist in Steamboat Springs, CO. You will be the primary contact for guests, vendors, and owners, handling calls, emails, and chats to resolve reservations questions while maintaining high satisfaction.

You will coordinate with maintenance and housekeeping to verify unit availability and support business growth. Ideal candidates have 1+ year in hospitality or admin roles, excellent time management, and