Guest Experience Champion - Front Desk

Moonrise Hotel; St. Louis (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Moonrise Hotel in St. Louis, MO is seeking a friendly Front Desk Associate to welcome guests, register arrivals, process payments, and ensure a smooth check-in and check-out experience.

You should have at least 2 years of customer service, one year at a hotel front desk preferred, be fluent in English, and able to stand for long periods; there is a $16–$17 hourly rate and opportunities to upsell rooms and hotel amenities.

Qualifications

• 2 years of customer service experience required.
• 1 year of front desk experience at a hotel (Opera) preferred.
• High School Diploma or GED.
• Fluent in English.
• Authorized to work in the United States.
• Able to stand for long periods.

Responsibilities

• Attend to guests’ needs including registration, checkout and cashiering.
• Greet and assist guests with check-ins and check-outs.
• Handle payments, cash bank, deposits and receipts.
• Provide accurate information about hotel services and local area.
• Respond promptly to guest requests and resolve issues.
• Maintain professional appearance and service standards.

Skills

Customer service

Front desk

Communication

Professionalism

Cash handling

Education

High School Diploma or GED

Tools

Opera

Job description

Moonrise Hotel in St. Louis, MO is seeking a friendly Front Desk Associate to welcome guests, register arrivals, process payments, and ensure a smooth check-in and check-out experience.

You should have at least 2 years of customer service, one year at a hotel front desk preferred, be fluent in English, and able to stand for long periods; there is a $16–$17 hourly rate and opportunities to upsell rooms and hotel amenities.