Courtyard Shippensburg - Front Desk Agent

Aimbridge Hospitality; Shippensburg (Cumberland County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Term Life & AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Courtyard Shippensburg, operated by Aimbridge Hospitality, is seeking a Front Desk Agent to deliver outstanding guest experiences. You will handle check-ins/check-outs, answer questions, and coordinate with teams to ensure smooth service.

The role requires a friendly, proactive approach, familiarity with hotel software, and basic office duties. Join a team focused on guest satisfaction and welcoming stays at our Courtyard property.

Qualifications

• High school diploma or equivalent; hotel/related industry experience preferred.
• Familiarity with hotel management software and MS Office suite.

Responsibilities

• Provide warm welcomes, smooth check-ins, and friendly check-outs for guests.
• Communicate clearly with guests and team to keep operations running smoothly.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Juggle reservations, check-ins/check-outs, and financial details to stay organized.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Come and feel at home at the Courtyard Shippensburg. Our hotel is conveniently located next to the Conference Center at Shippensburg University, within minutes of Luhrs Center and just a short drive to Chambersburg, PA. Enjoy our modern amenities including flexible spaces, easy access to news and weather via our GoBoard technology, and our 24 hr. Business Center. Our spacious guest rooms feature complimentary high-speed internet, flat-screen smart HDTV's featuring Netflix & Hulu, microwave, mini refrigerators and luxury bedding. Visit our on-site restaurant the Bistro, serving breakfast and dinner or have a cocktail at our full bar. Stay refreshed and energized by visiting our well-equipped fitness center or taking a dip in our indoor pool and whirlpool. Relax at the end the day by our outdoor fire pit and large patio. Whether traveling for business or enjoying one of the events at nearby Carlisle, the Courtyard Shippensburg is the place to relax, dine and stay in Shippensburg, PA.