Guest Experience Specialist - Front Desk

Staypineapple; Seattle (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Excellent pay & benefits

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Special events & celebrations

Job summary

Staypineapple is seeking a friendly Guest Services Agent to be the welcoming face of our boutique hotels. You’ll ensure guests receive outstanding service from arrival through departure, with a perma-smile and positive attitude.

Join a growing, dynamic team where you will handle front desk duties, assist with luggage, share knowledge about the hotel and local attractions, and help guests create memorable experiences.

Qualifications

• High School Diploma or equivalent.
• 3–6 months related experience preferred.
• Valid food handler and alcohol service cards (can be acquired after hire).
• Proficient in Microsoft Windows and Office.
• Ability to interact with guests and team members politely.

Responsibilities

• Complete daily front desk duties including check-ins/outs, room scheduling, moves, late checkouts, stay-overs and rates and types of available rooms.
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Be a reference for guests needing assistance or information, including transportation needs.
• Acquire and share knowledge of the hotel as well as surrounding areas, venues and attractions.

Skills

Customer service

Interpersonal skills

Problem solving

Education

High School Diploma or equivalent

Job description

Staypineapple is seeking a friendly Guest Services Agent to be the welcoming face of our boutique hotels. You’ll ensure guests receive outstanding service from arrival through departure, with a perma-smile and positive attitude.

Join a growing, dynamic team where you will handle front desk duties, assist with luggage, share knowledge about the hotel and local attractions, and help guests create memorable experiences.