Guest Services Agent

Staypineapple; Portland (OR); On-site; USD 22,309 - 31,774; Full time

Benefits offered by this job

Flexible PTO

Medical/Dental/Vision insurance

401(k)

Pet insurance

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Job summary

A boutique hotel chain located in Portland is seeking a Guest Services Agent to provide exceptional hospitality. This entry-level position involves handling front desk duties, assisting guests with their luggage, and ensuring a positive experience from check-in to check-out. The ideal candidate has a high school diploma, relevant experience, and strong customer service skills. Benefits include competitive pay, flexible PTO, and discounts on hotel services. Join a dynamic team focused on creating memorable guest experiences.

Qualifications

• Three to six months related experience preferred.
• Ability to effectively interact with all hotel guests and team members.
• Ability to quickly assess situations and create effective solutions.

Responsibilities

• Completing daily front desk duties including check-ins/outs and room scheduling.
• Assist arriving and departing guests with their luggage.
• Act as a point of reference for guests that require assistance.

Skills

Customer service

Problem-solving

Positive interaction

Knowledge of local attractions

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

To quickly apply to this position, text SP4113 to [phone].

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out‑of‑the‑ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far‑from‑stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who We’re Looking For

GUEST SERVICES AGENT

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma‑smile? Then this could be the job for you. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

What To Expect

Here are a few things that will make your days full and rewarding:

• Completing daily front desk duties including check‑ins/outs, room scheduling, room moves, late checkouts, stay‑overs and rates and types of available rooms as well as other requests from guests.
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
• Acquire and share knowledge of the hotel as well as the surrounding areas, venues and attractions.

Your Experience And Qualifications

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Working knowledge of Microsoft Windows and Office.
• Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.

Why us?

• Excellent pay & benefits (flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $19.63 per hour

Status: Full Time

Seniority level

Entry level

Employment type

Full‑time

Job function

Strategy/Planning and Information Technology

Industries

Hospitality