Guest Experience Specialist — Front Desk

North Point Hospitality Group; Savannah (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

401(k) Match

Travel Discounts

Competitive Pay

Job summary

North Point Hospitality Group is seeking team members for front desk roles in Savannah, GA. You will welcome guests, manage check-in/check-out, and handle billing with accuracy while using technology to deliver a superior guest experience.

We value a genuine love for meeting people, a positive attitude, and reliable, professional service. Prior hotel front desk experience is preferred, with opportunities in a dynamic hospitality environment that emphasizes guest satisfaction and teamwork.

Qualifications

• High school diploma required or equivalent.
• Minimum 2+ years of hotel front desk experience preferred.
• Strong guest-service orientation and professional demeanor.

Responsibilities

• Use technology to deliver an exceptional guest experience.
• Warmly greet and welcome guests upon arrival.
• Manage check-in, check-out, and billing with accuracy and care.
• Handle sensitive guest information, including room assignments and payment transactions.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Follow all policies, procedures, and in-service requirements.

Skills

Guest service

Communication

Reliability

Team spirit

Attention to detail

Education

High school diploma

Job description

North Point Hospitality Group is seeking team members for front desk roles in Savannah, GA. You will welcome guests, manage check-in/check-out, and handle billing with accuracy while using technology to deliver a superior guest experience.

We value a genuine love for meeting people, a positive attitude, and reliable, professional service. Prior hotel front desk experience is preferred, with opportunities in a dynamic hospitality environment that emphasizes guest satisfaction and teamwork.