Front Desk Associate

North Point Hospitality Group; Savannah (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

401(k) Match

Travel Discounts

Competitive Pay

Job summary

North Point Hospitality Group is seeking team members for front desk roles in Savannah, GA. You will welcome guests, manage check-in/check-out, and handle billing with accuracy while using technology to deliver a superior guest experience.

We value a genuine love for meeting people, a positive attitude, and reliable, professional service. Prior hotel front desk experience is preferred, with opportunities in a dynamic hospitality environment that emphasizes guest satisfaction and teamwork.

Qualifications

• High school diploma required or equivalent.
• Minimum 2+ years of hotel front desk experience preferred.
• Strong guest-service orientation and professional demeanor.

Responsibilities

• Use technology to deliver an exceptional guest experience.
• Warmly greet and welcome guests upon arrival.
• Manage check-in, check-out, and billing with accuracy and care.
• Handle sensitive guest information, including room assignments and payment transactions.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Follow all policies, procedures, and in-service requirements.

Skills

Guest service

Communication

Reliability

Team spirit

Attention to detail

Education

High school diploma

Job description

We’re looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• 401(k) Match
• Travel Discounts
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Use technology to deliver an exceptional guest experience
• Warmly greet and welcome guests upon arrival
• Manage check-in, check-out, and billing with accuracy and care
• Handle sensitive guest information, including room assignments and payment transactions
• Respond to guest inquiries and resolve concerns promptly and professionally
• Follow all policies, procedures, and in-service requirements
• Support front desk operations: answer main phone lines, respond to GXP, and track GSS & TripAdvisor scores

What we’re looking for:

• High school diploma
• 2+ years of hotel front desk experience (preferred)
• A genuine love for meeting new people and building connections
• A positive attitude and natural customer-service flair
• Reliability, integrity, and strong team spirit
• Polished, professional manners
• The ability to anticipate guest needs and delight them with friendly, thoughtful service
• A consistently caring and respectful approach
• A gracious host mindset—for guests, vendors, and future teammates

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

Room Operations