Guest Experience Specialist - Front Desk

Hotel Cerro; San Luis Obispo (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Hotel Cerro in San Luis Obispo, CA, is hiring for an entry-level front desk position. You will register and check guests in/out, handle payments, balance drawers, and provide information about hotel services to ensure a positive stay.

Ideal candidates have at least a high school diploma and hospitality experience, with strong communication and guest-service skills. The role includes flexible shifts and opportunities to interact with guests and coordinate with departments.

Qualifications

• Minimum high school or equivalent education.
• Experience in hospitality preferred.
• Front desk or customer service experience preferred.
• Ability to handle cash and balance drawers.
• Excellent guest service and communication skills.

Responsibilities

• Greet and welcome guests upon arrival.
• Execute the registration and checkout process at the front desk.
• Accept payment for guests, balance cash drawer, and report receipts daily.
• Assist in upselling and promoting hotel services and amenities.
• Maintain lobby cleanliness and knowledge of hotel services.

Skills

Guest service

Cash handling

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

PBX

MS Office

Windows OS

Job description

Hotel Cerro in San Luis Obispo, CA, is hiring for an entry-level front desk position. You will register and check guests in/out, handle payments, balance drawers, and provide information about hotel services to ensure a positive stay.

Ideal candidates have at least a high school diploma and hospitality experience, with strong communication and guest-service skills. The role includes flexible shifts and opportunities to interact with guests and coordinate with departments.