Guest Experience Specialist - Front Desk

Estancia La Jolla; San Diego (CA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Hotel & restaurant discounts

Matching 401k after 1 year

On-Demand Pay

PTO

Complimentary Parking

Meals

Job summary

Estancia La Jolla Hotel & Spa, a AAA Four Diamond boutique property, seeks a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and represent the resort with professionalism. The role centers on delivering memorable experiences through excellent service, problem resolution, and a strong understanding of hotel operations.

The ideal candidate thrives on guest interaction, has excellent communication skills, and can work AM/PM shifts, including weekends and holidays as

Qualifications

• Experience in a hotel/resort front desk role.
• Strong customer service and communication skills.
• Ability to handle guest inquiries and resolve issues gracefully.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Explain hotel amenities and local attractions to guests.
• Provide exceptional service to ensure a memorable stay.

Skills

Front desk experience

Customer service

Communication

Problem solving

Multitasking

Stand/walk long periods

PMS software

Tools

PMS software

Job description

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

As aFront Desk Agent, you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.

OUR CULTURE:

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

THE OFFER:

In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complimentary Parking, and Meals.

Requirements

THE IDEAL CANDIDATE WILL HAVE:

Experience within a Hotel/Resort environment.

Previous customer-related experience is an asset

Excellent communication skills and a professional presentation

Strong interpersonal and problem-solving abilities

Ability to stand/walk for long periods of time.

Ability to learn and use the computer systems used at the hotel

Highly responsible & reliable.

Ability to work on AM, PM, overnight shifts, weekend, and holiday shifts as required by operational needs.

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.