Guest Experience Specialist – Front Desk

Hei Hotels Inc.; California; Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Free meals on-site

Free parking on-site

Hotel discounts

Job summary

Marriott La Jolla in La Jolla, CA, seeks a Front Desk Agent to deliver warm, personalized service during check-in and check-out. You will manage reservations, guest requests and payments while maintaining Marriott standards for guest satisfaction.

The role requires flexibility for morning, evening, overnight, weekend and holiday shifts. Prior hospitality experience is preferred; bilingual skills are a plus. Join our team for a dynamic hotel environment with strong guest focus.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Basic computer proficiency.

Responsibilities

• Welcome guests with warmth, professionalism and hospitality.
• Complete guest arrivals and departures accurately and efficiently.
• Verify guest information, room assignments, payment methods and special requests.
• Process room charges and guest transactions according to hotel procedures.
• Collaborate with Housekeeping, Engineering and F&B to ensure seamless guest experiences.

Education

High School Diploma or equivalent

Job description

Marriott La Jolla in La Jolla, CA, seeks a Front Desk Agent to deliver warm, personalized service during check-in and check-out. You will manage reservations, guest requests and payments while maintaining Marriott standards for guest satisfaction.

The role requires flexibility for morning, evening, overnight, weekend and holiday shifts. Prior hospitality experience is preferred; bilingual skills are a plus. Join our team for a dynamic hotel environment with strong guest focus.