Guest Experience Agent — Free Meals, Parking & Discounts

Marriott Internationa; San Diego (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Free meals

Hotel discounts

Free parking on site

Volunteer activities

Job summary

Marriott La Jolla is seeking a Front Desk Agent to deliver warm, personalized service during check-in and check-out. You will resolve guest concerns, promote programs, and help ensure smooth hotel operations across departments.

The ideal candidate has strong communication skills, prior customer service experience, and a professional, friendly demeanor in a fast-paced environment. Flexible shifts and opportunities for growth are offered.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• Basic computer proficiency.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create positive first impressions during check-in and lasting final impressions during departure.
• Anticipate guest needs and proactively identify opportunities to enhance the guest experience.
• Deliver service consistent with Marriott's commitment to Wonderful Hospitality, Always.
• Promote Marriott Bonvoy membership and other brand initiatives.
• Complete guest arrivals and departures accurately and efficiently.
• Verify guest information, room assignments, payment methods, and special requests.
• Process room charges, payments, adjustments, and guest transactions in accordance with hotel procedures.
• Manage room inventory and assign accommodations based on guest preferences and operational needs.
• Maintain accurate guest records and reservation information.
• Respond to guest concerns with urgency, professionalism, and empathy.
• Research issues, identify solutions, and take appropriate action to resolve concerns.
• Escalate operational issues appropriately while maintaining guest confidence and satisfaction.
• Partner with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
• Support a positive and collaborative work environment.
• Demonstrate flexibility and willingness to assist operational needs across the hotel when appropriate.
• Participate in training, coaching, and development opportunities.
• Maintain professional relationships with guests, associates, and leaders.

Skills

Customer service

Verbal communication

Written communication

Calm under pressure

Basic computer skills

Education

High School Diploma or equivalent

Job description

Marriott La Jolla is seeking a Front Desk Agent to deliver warm, personalized service during check-in and check-out. You will resolve guest concerns, promote programs, and help ensure smooth hotel operations across departments.

The ideal candidate has strong communication skills, prior customer service experience, and a professional, friendly demeanor in a fast-paced environment. Flexible shifts and opportunities for growth are offered.