Guest Experience Specialist — Front Desk

Embassy Suites La Jolla; San Diego (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation

401(k) with employer match

Health Savings Account (HSA) and FSA

Disability insurance

Employee Assistance Program (EAP)

Hotel discounts

Pet wellness benefits

Training and professional development

Job summary

Embassy Suites La Jolla is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, reservations, and inquiries. The role emphasizes superb guest service, organization, and teamwork in a busy hotel environment.

We offer training and opportunities in hospitality, with a competitive hourly rate and benefits. The position requires a flexible schedule, including weekends and holidays, in sunny San Diego, CA.

Qualifications

• High school diploma or equivalent.
• Customer service or hospitality experience preferred, but we’ll train the right attitude.
• Clear, friendly communication skills, both spoken and written.
• The ability to multitask and stay organized in a fast-paced setting.
• Confidence and good judgment when handling guest concerns.
• Comfort with Microsoft Office and basic computer systems.
• A team-first mindset, plus the ability to work independently when needed.
• A flexible schedule, including weekends and holidays.

Responsibilities

• Greet every guest with a friendly, professional, and genuine welcome
• Check guests in and out quickly and accurately, including billing and payment processing
• Answer phones, respond to guest questions, and manage reservations
• Resolve guest requests and concerns promptly, turning problems into positive experiences
• Keep the front desk and lobby clean, organized, and inviting
• Share room availability, assignments, and guest preferences with housekeeping and operations
• Follow hotel safety, security, and service standards at all times

Skills

Customer service

Hospitality

Clear communication

Multitasking

Guest relations

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Embassy Suites La Jolla is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, reservations, and inquiries. The role emphasizes superb guest service, organization, and teamwork in a busy hotel environment.

We offer training and opportunities in hospitality, with a competitive hourly rate and benefits. The position requires a flexible schedule, including weekends and holidays, in sunny San Diego, CA.