Front Desk Guest Experience Specialist

druryhotels; St. Louis (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 (bonus is

Hotel discounts

Free room nights

Medical / dental / vision benefits

401(k) with company match

Job summary

Drury Plaza Hotel Brentwood, part of Drury Hotels, seeks a friendly front desk team member to greet guests and manage check-ins/outs at the Brentwood location in Missouri. You will ensure positive guest experiences and support breakfast and Kickback service while upholding Drury's hospitality standards.

The role emphasizes a warm, organized approach, money handling, and English communication in a fast-paced hotel environment with opportunities for growth and employee discounts.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk tasks: check-in/out, promote programs, maintain guest records, cash handling, monitor guest satisfaction, resolve issues.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Maintain integrity, service, and hospitality to promote Drury culture to customers and teammates.

Skills

Friendly

Attention to detail

Money handling

English proficiency

Multitasking

Independent work

Job description

Drury Plaza Hotel Brentwood, part of Drury Hotels, seeks a friendly front desk team member to greet guests and manage check-ins/outs at the Brentwood location in Missouri. You will ensure positive guest experiences and support breakfast and Kickback service while upholding Drury's hospitality standards.

The role emphasizes a warm, organized approach, money handling, and English communication in a fast-paced hotel environment with opportunities for growth and employee discounts.