Guest Experience Agent — Front Desk

BENCHMARK; Pennsylvania; On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Equal opportunity employer

Inclusive environment

Job summary

Pyramid Global Hospitality is hiring for a Front Desk role at the Cambria Hotel Philadelphia Downtown Center City. The position involves greeting guests, checking them in, and providing information about the hotel and local area.

You will deliver exceptional service, engage with guests from around the world, and help guests have a positive experience. The role requires a friendly, proactive approach and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Desire to impact others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Available to work varied shifts including weekends and holidays.

Responsibilities

• Check guests in and register them.
• Be a knowledge source about the hotel, its amenities, and local area.
• Create a memorable first impression and WOW guests.
• Promote and sell hotel programs.
• Interact with hotel staff professionally and assist other departments as needed.
• Know emergency procedures and policies.
• Maintain house bank and communicate information to the manager on duty.

Skills

High school diploma

Communication skills

Computer skills

Customer service

Fast-paced work

Flexible shifts

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is hiring for a Front Desk role at the Cambria Hotel Philadelphia Downtown Center City. The position involves greeting guests, checking them in, and providing information about the hotel and local area.

You will deliver exceptional service, engage with guests from around the world, and help guests have a positive experience. The role requires a friendly, proactive approach and the ability to handle multiple tasks in a fast-paced environment.