FULL TIME Hampton Inn Pennsville Front Desk Agent

Delco Development; Pennsville Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Delco Development in Pennsville Township, NJ seeks a full-time front desk receptionist to warmly welcome guests, register arrivals, establish credit, and guide guests to their rooms.

You will handle reservations, process payments, answer inquiries about hotel services, relay messages, maintain records, and assist guests with concierge needs.

The role requires a high school diploma or equivalent, the ability to lift up to 10 pounds, and to sit or stand for long periods.

Qualifications

• Customer-focused front desk experience preferred.

Responsibilities

• Welcome guests by greeting, answering questions, and responding to requests.
• Register guests by obtaining room requirements, confirming pre-registration, assigning rooms, and issuing keys.
• Verify guest credit by processing cards or requesting cash.
• Direct guests to rooms and facilities using maps or directions.
• Provide concierge services by answering inquiries about services, entertainment, shopping, and travel.
• Maintain guest records and accounts with accurate data entry.
• Process payments and compute bills for services rendered.
• Make reservations and check availability for rooms and other services.
• Secure valuables through lost-and-found processes.
• Contribute to team goals by performing related duties as needed.

Skills

Customer service

Telephone etiquette

Professional demeanor

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Pennsville Township, NJ, US

2 days ago Requisition ID: 1611

Purpose:

Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities

• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bill, and obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest’s valuables by processing lost and found
• Contributes to team effort by accomplishing related results as needed

Requirements

• Uses customer-oriented telephone etiquette to receive information
• Greets callers, establishes rapport and projects professional tone at all times
• High school diploma or equivalent experience
• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods