FULL TIME Hampton Inn Pennsville Front Desk Agent

Delco Development LLC; Pennsville Township (NJ); Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

Delco Development LLC in Pennsville Township, NJ seeks a full-time front desk coordinator to welcome guests, handle registrations, and assist with services. You will establish guest credit, direct guests to rooms, relay messages, and maintain records.

Responsibilities include greeting guests, registering them with accurate details, processing payments, making reservations, and providing concierge assistance for entertainment, shopping, and travel.

Qualifications

• High school diploma or equivalent experience.
• Ability to lift up to ten pounds and stand or sit for long periods.
• Excellent customer service and telephone etiquette.
• Ability to welcome guests and register efficiently.
• Basic arithmetic for payments and billing.

Responsabilités

• Greet guests and respond to requests.
• Register guests, verify information, assign rooms and issue keys.
• Establish credit by verifying cards or cash.
• Direct guests to rooms using maps.
• Relay messages and assist with concierge services.
• Maintain guest records and accounts.
• Process reservations and check availability.
• Secure valuables and handle lost and found.
• Contribute to team effort.

Connaissances

Customer service

Telephone etiquette

Guest relations

Communication

Formation

High school diploma or equivalent experience

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Pennsville Township, NJ, US

2 days ago Requisition ID: 1611

Purpose:

Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities

• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bill, and obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest’s valuables by processing lost and found
• Contributes to team effort by accomplishing related results as needed

Requirements

• Uses customer-oriented telephone etiquette to receive information
• Greets callers, establishes rapport and projects professional tone at all times
• High school diploma or equivalent experience
• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods