Guest Experience Specialist — Front Desk

Osage Casinos; Pawhuska (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

Osage Casinos is seeking a Front Desk Clerk to greet guests, process check-ins/outs, and handle payments in a courteous, efficient manner.

The role includes upselling rooms, resolving guest issues, and maintaining accurate cash handling and records. Evening/weekend availability is common in hotel settings, and the candidate should meet grooming standards and professional appearance requirements.

Qualifications

• One year experience in customer service and cash handling.
• Must be 18 years or older.
• Required to obtain an ABLE liquor license.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Must provide documents to show eligibility to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

Responsibilities

• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Presents self in a professional manner, and meet company grooming standards.
• Arranges medical aid for guests as needed.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Computer skills

Time management

Tools

LMS/Infogenesis

Job description

Osage Casinos is seeking a Front Desk Clerk to greet guests, process check-ins/outs, and handle payments in a courteous, efficient manner.

The role includes upselling rooms, resolving guest issues, and maintaining accurate cash handling and records. Evening/weekend availability is common in hotel settings, and the candidate should meet grooming standards and professional appearance requirements.