Guest Experience Specialist — Hotel Front Desk (Gaming)

Oak Grove Racing · Gaming · Hotel; Hensleytown (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Oak Grove Racing & Gaming in Oak Grove, KY is seeking a Front Desk Clerk to register guests, issue keys, process payments, and manage reservations at the hotel and gaming complex. You will handle guest inquiries, route calls, and support smooth check-in and check-out.

The role requires high standards of confidentiality, excellent communication, and a customer-first attitude. Availability for weekends, holidays, and nights is expected, with attention to detail and strong organizational skills.

Qualifications

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Available to work when needed, including weekends, holidays, and nights.

Responsibilities

• Greetings, registers, and assigns rooms to hotel guests.
• Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation.
• Issues room keys and relays property information to guests
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Make and confirm reservations.
• Answers calls and routes calls to proper extension.
• Answers concerning inquiries pertaining to hotel services, gaming facility or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready
• Other duties as assigned.

Skills

Confidentiality

Interpersonal skills

Verbal and written communication

Accountability

Attention to detail

Organizational skills

Customer focus

Availability

Education

High School Diploma or equivalent

Knowledge of customer service principles

Kentucky gaming/racing license eligibility

Job description

Oak Grove Racing & Gaming in Oak Grove, KY is seeking a Front Desk Clerk to register guests, issue keys, process payments, and manage reservations at the hotel and gaming complex. You will handle guest inquiries, route calls, and support smooth check-in and check-out.

The role requires high standards of confidentiality, excellent communication, and a customer-first attitude. Availability for weekends, holidays, and nights is expected, with attention to detail and strong organizational skills.