Guest Experience Specialist - Front Desk

The St Joe Company; Panama City (FL); On-site; USD 24,000 - 30,000; Full time

Job summary

The St. Joe Company is seeking a Front Desk Agent for Hotel Indigo Panama City, FL. You will check guests in and out, greet visitors, and provide information on local attractions and hotel amenities to ensure a seamless stay.

This role requires strong communication, a friendly demeanor, and the ability to handle inquiries, payments, and VIP requests. You will work with housekeeping and other teams to ensure rooms are ready and guests receive personalized service.

Qualifications

• Detail oriented and thorough.
• Strong communication and guest service skills.
• Ability to work in a hospitality environment.
• Professional demeanor and problem-solving abilities.

Responsibilities

• Register guests and accommodate requests.
• Handle check-in and check-out processes.
• Process payments and resolve billing issues.
• Provide information about hotel, rooms, rates and amenities.
• Upsell facilities and services when appropriate.
• Coordinate with housekeeping to ensure rooms are ready.
• Answer phones and emails professionally.
• Assist VIP guests and event attendees with personalized services.

Skills

Detail oriented

Strong communication skills

Microsoft Office proficiency

Front desk software experience

Education

Basic English literacy

Tools

Front desk software

Job description

The St. Joe Company is seeking a Front Desk Agent for Hotel Indigo Panama City, FL. You will check guests in and out, greet visitors, and provide information on local attractions and hotel amenities to ensure a seamless stay.

This role requires strong communication, a friendly demeanor, and the ability to handle inquiries, payments, and VIP requests. You will work with housekeeping and other teams to ensure rooms are ready and guests receive personalized service.