Hotel Front Desk & Guest Services Manager

The St Joe Company; Panama City (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

The St. Joe Company is seeking a Front Office Manager for Hotel Indigo - Panama City, FL. This role coordinates daily front desk operations, night audit, bell staff, concierge, and beach services, ensuring exceptional guest service and seamless communication with housekeeping and maintenance.

You will train and manage staff, supervise administrative duties, address guest inquiries, and contribute to budget development while upholding high standards of hospitality and safety.

Qualifications

• Bachelor’s degree in hospitality or similar.
• Minimum 2 years’ experience as a front desk agent.
• Leadership experience preferred.
• Background in front office operations and housekeeping.

Responsibilities

• Attend weekly management meetings.
• Assist front desk with duties and help create daily procedures.
• Troubleshoot system errors.
• Answer phones and respond to emails.
• View and organize reservations.
• Follow-up on guest complaints or issues.
• Compile occupancy reports and financial information for the general manager.
• All other duties as assigned.

Skills

Detail oriented

Time management

Guest service

Leadership

Communication

Problem solving

Administrative skills

Education

Bachelor’s degree in hospitality

Tools

Microsoft Word

Microsoft Excel

Job description

The St. Joe Company is seeking a Front Office Manager for Hotel Indigo - Panama City, FL. This role coordinates daily front desk operations, night audit, bell staff, concierge, and beach services, ensuring exceptional guest service and seamless communication with housekeeping and maintenance.

You will train and manage staff, supervise administrative duties, address guest inquiries, and contribute to budget development while upholding high standards of hospitality and safety.