Front Desk Lead: Guest Experience & Operations

HHM Hospitality; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

HHM Hospitality is looking for a Front Desk Supervisor in Orlando, Florida. The ideal candidate will manage front desk operations and ensure high-quality guest service while training and supporting the staff. Responsibilities include resolving guest complaints, bookkeeping, and maintaining cleanliness.

Preferred qualifications include an Associate’s or Bachelor’s degree and 1 to 3 years of experience in hospitality. Join us to promote company-wide service standards and improve guest satisfaction.

Qualifications

• 1 to 3 years of related experience in hospitality.
• Ability to supervise front desk operations and train staff.

Responsibilities

• Supervise front desk operations and staff.
• Resolve guest complaints and improve satisfaction.
• Perform bookkeeping and manage guest accounts.

Skills

Guest service

Supervisory skills

Conflict resolution

Strong communication

Education

Associate’s or Bachelor’s degree preferred

Job description

HHM Hospitality is looking for a Front Desk Supervisor in Orlando, Florida. The ideal candidate will manage front desk operations and ensure high-quality guest service while training and supporting the staff. Responsibilities include resolving guest complaints, bookkeeping, and maintaining cleanliness.

Preferred qualifications include an Associate’s or Bachelor’s degree and 1 to 3 years of experience in hospitality. Join us to promote company-wide service standards and improve guest satisfaction.