Guest Experience Specialist - Front Desk

Courtyard Jacksonville Orange Park; Orange Park (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

401K with discretionary match

Paid time off (PTO)

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality seeks a Front Desk Associate to warmly welcome guests, provide information about local attractions, and handle reservations with accuracy. You will respond to inquiries by phone, email, or in person, ensuring smooth check-ins and a high standard of service.

As part of our team, you will maintain an organized front desk, coordinate with other departments, and help guests with transportation and luggage. A positive attitude and solid customer service background are essential.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.

Skills

Customer service

Education

High school diploma

Job description

Olympia Hospitality seeks a Front Desk Associate to warmly welcome guests, provide information about local attractions, and handle reservations with accuracy. You will respond to inquiries by phone, email, or in person, ensuring smooth check-ins and a high standard of service.

As part of our team, you will maintain an organized front desk, coordinate with other departments, and help guests with transportation and luggage. A positive attitude and solid customer service background are essential.