Guest Experience Specialist (Front Desk)

Olympia Hospitality; Arvada (CO); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health coverage

401K with match

Life insurance

Paid time off (PTO)

Paid holidays

Earned wage access

Employee Assistance Program (EAP)

Sober support network

Recovery-friendly workplace

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a Guest Service Representative to greet guests, manage check‑in/check‑out, and handle reservations with care. You will provide information on local attractions and hotel services, ensuring a smooth, memorable guest experience in a friendly, team‑oriented environment.

The role emphasizes accurate transactions, prompt responses to inquiries, and collaboration with other departments to satisfy guest requests.

Qualifications

• Provide high‑level customer service, communicate effectively with guests and team members, follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.

Responsibilities

• Greet guests upon arrival and check-in efficiently.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain guest transaction records.
• Address guest concerns and resolve issues to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Guest Service Representative to greet guests, manage check‑in/check‑out, and handle reservations with care. You will provide information on local attractions and hotel services, ensuring a smooth, memorable guest experience in a friendly, team‑oriented environment.

The role emphasizes accurate transactions, prompt responses to inquiries, and collaboration with other departments to satisfy guest requests.