Resort Reservations & Guest Experience Specialist

Grand View Lodge; Nisswa (MN); On-site; USD 25,000 - 28,000; Full time

Job summary

The Reservation Agent at Grand View Lodge in Nisswa, MN manages reservations for Rooms, Dining, Spa and Golf. They proactively promote packages and coordinate amenities to ensure a seamless guest experience. A friendly, sales-focused mindset and clear communication help secure bookings and enhance satisfaction.

Required: high school diploma; excellent interpersonal and phone skills; ability to multitask and work AM/PM shifts, weekends and holidays. Training is provided if needed.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and verbal communication skills.
• Sales and guest-service oriented mindset.

Responsibilities

• Evaluate guest and travel needs via phone, email, and text; recommend options and confirm reservations.
• Answer calls courteously; address inquiries about hotel services and operations.
• Coordinate with departments to fulfill guest requirements and update reservations.

Skills

Interpersonal skills

Phone skills

Sales mindset

Teamwork

Schedule flexibility

Education

High school diploma

Job description

The Reservation Agent at Grand View Lodge in Nisswa, MN manages reservations for Rooms, Dining, Spa and Golf. They proactively promote packages and coordinate amenities to ensure a seamless guest experience. A friendly, sales-focused mindset and clear communication help secure bookings and enhance satisfaction.

Required: high school diploma; excellent interpersonal and phone skills; ability to multitask and work AM/PM shifts, weekends and holidays. Training is provided if needed.