Guest Experience Specialist - Front Desk

Schulte Restaurant Group; New York, Northern (NY, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team at Craftsman Inn and Suites. The role focuses on warm welcomes, personal recognition, and seamless check-ins for guests, while maintaining accurate cash handling and front desk procedures.

The ideal candidate brings at least 1 year of front desk experience, strong communication skills, and a high school diploma. This full-time position offers competitive pay, benefits, and opportunities for growth in a

Qualifications

• Minimum of 1 year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Guest Services

Cash Handling

Communication

Education

High School Diploma

Tools

POS System

Computer Literacy

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team at Craftsman Inn and Suites. The role focuses on warm welcomes, personal recognition, and seamless check-ins for guests, while maintaining accurate cash handling and front desk procedures.

The ideal candidate brings at least 1 year of front desk experience, strong communication skills, and a high school diploma. This full-time position offers competitive pay, benefits, and opportunities for growth in a