Guest Service Pro — Front Desk (Hotel)

Schulte Hospitality Group; Town of Manlius (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and memberships

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team at Craftsman Inn and Suites. You will greet guests, handle check-ins/outs, and maintain a welcoming lobby presence in a fast-paced hotel environment.

The role requires at least 1 year in front desk operations, strong communication skills, and a customer-first mindset. We offer a comprehensive benefits package and opportunities for career growth within SHG.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer the telephone promptly with a smile and direct calls as needed.
• Handle cash and banking procedures with accuracy and report discrepancies.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Protect guest PPI data and follow privacy procedures.
• Obtain identification documents and form of payment during check-in/check-out.
• Attend to guest needs and inquiries promptly.
• Perform other duties as assigned to meet business objectives.

Skills

Basic computer skills

Verbal and written communication

Education

High School diploma or equivalent

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team at Craftsman Inn and Suites. You will greet guests, handle check-ins/outs, and maintain a welcoming lobby presence in a fast-paced hotel environment.

The role requires at least 1 year in front desk operations, strong communication skills, and a customer-first mindset. We offer a comprehensive benefits package and opportunities for career growth within SHG.