Guest Experience Specialist - Front Desk

guestservices; Naples (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Team member travel rates at Hilton

Job summary

Guest Services Naples is seeking a friendly Front Desk/Guest Service Agent to warmly welcome guests, check in and out efficiently, and assist with reservations and special requests.

The role emphasizes hospitality, clear communication, reliability, and teamwork; experience in hotels or customer service is preferred, and the schedule may include weekends and holidays. This on-site position offers benefits and travel rates at Hilton properties.

Qualifications

• Hospitality and guest service oriented approach.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Welcome guests with a warm smile and genuine hospitality.
• Provide efficient and friendly check-in and check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns with professionalism and care.
• Work closely with team members to ensure exceptional guest experiences.

Skills

Hospitality

Customer service

Communication

Multitasking

Teamwork

Job description

Guest Services Naples is seeking a friendly Front Desk/Guest Service Agent to warmly welcome guests, check in and out efficiently, and assist with reservations and special requests.

The role emphasizes hospitality, clear communication, reliability, and teamwork; experience in hotels or customer service is preferred, and the schedule may include weekends and holidays. This on-site position offers benefits and travel rates at Hilton properties.