Front Desk Agent — Hospitality Pro, FT & PT, Travel Perks

Guest Services, Inc.; Naples (FL); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Team member travel rates

Job summary

DoubleTree Suites by Hilton Naples is seeking a Front Desk/Guest Service Agent to greet guests, manage check-ins/outs, and handle reservations with a high level of hospitality. You will respond to inquiries and resolve guest concerns while coordinating with team members to deliver exceptional service.

Ideal candidates bring a friendly attitude, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in hospitality or hotel front desk preferred.
• Strong customer service and communication skills essential.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome guests with a warm smile and genuine hospitality.
• Provide efficient and friendly check-in and check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns professionally.
• Work closely with team members to ensure exceptional guest experiences.

Skills

Hospitality mindset

Customer service

Communication skills

Multitasking

Flexibility

Team player

Experience in hospitality

Job description

DoubleTree Suites by Hilton Naples is seeking a Front Desk/Guest Service Agent to greet guests, manage check-ins/outs, and handle reservations with a high level of hospitality. You will respond to inquiries and resolve guest concerns while coordinating with team members to deliver exceptional service.

Ideal candidates bring a friendly attitude, strong communication, and the ability to multitask in a fast-paced environment.