Guest Experience Lead - Front Desk

DoubleTree by Hilton Gainesville; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k)

Exclusive hotel discounts

Career growth opportunities

Volunteer time off

Lifestyle discounts

Job summary

Naples Hotel Group is seeking a Guest Service Representative to welcome guests, handle check-ins/outs, make reservations, and provide local recommendations. You will respond to guest needs with warmth and professionalism to ensure a seamless stay.

The role emphasizes accuracy, courtesy, and proactive problem-solving in a fast-paced environment. The position requires strong communication, computer skills, and a willingness to work flexible hours, including weekends and holidays, within our

Qualifications

• At least 1 year of customer service experience, preferably in hospitality.
• Excellent verbal and written communication with a professional demeanor.
• Proficient with computers and reservation systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Ability to make sound judgments in line with policies and procedures.
• Reliable, punctual, and team-oriented with a focus on guest satisfaction.
• Flexible schedule including weekends and holidays.

Responsibilities

• Process guest check-ins and check-outs, confirm reservations, assign rooms, issue keys, and review charges.
• Create, modify, and confirm guest reservations accurately.
• Set wake-up calls promptly and courteously.
• Answer incoming phone calls within three rings with professional assistance.
• Complete all shift checklist tasks and shift reports.
• Provide personalized service by addressing guest inquiries and concerns.

Skills

Customer service

Communication

Multitasking

Computer skills

Teamwork

Education

Tools

Reservation systems

Job description

Naples Hotel Group is seeking a Guest Service Representative to welcome guests, handle check-ins/outs, make reservations, and provide local recommendations. You will respond to guest needs with warmth and professionalism to ensure a seamless stay.

The role emphasizes accuracy, courtesy, and proactive problem-solving in a fast-paced environment. The position requires strong communication, computer skills, and a willingness to work flexible hours, including weekends and holidays, within our